1. Maßnahmen für Hygiene und Sicherheit vor Ort
Our first element covers the aspects of ensuring all important hygiene and protective measures for guests and employees on-site. Our station managers and drivers in the holiday destinations wear face masks as well as gloves and regularly use disinfectant on their hands. During personal tour information meetings, attention is paid to compliance with social distancing regulations. Our entire team, both in customer service and in the holiday destinations are well trained in the hygiene measures that must be observed. You will receive the travel documents package – depending on your individua cycling holiday – either in full in advance by post, on-site at the reception of your arrival hotel or personally given to you during your information meeting. Do you have any questions? Our Eurobike team can be reached by telephone on our service-hotline during your trip.
2. Our services during your cycling holiday
There are also essential hygiene-related points that must be observed during your trip. We have defined this important aspect as our second element. This includes maintenance of equipment such as our Eurobike bikes, saddlebags etc. Particular attention is paid to necessary hygiene. All bikes are washed thoroughly after each guest and then disinfected, so hygiene and safety are guaranteed. Safety measures are also the top priority during luggage transfers. Therefore, all Eurobike employees have been trained on-site with regards to the regulations. Masks, gloves and a means for regular hand disinfection are now a central part of the everyday equipment. During the guest transfers in our shuttles, it is compulsory that all occupants wear a mask and great attention is paid to compliance with important social distancing rules. We recommend that our guests pack enough mouth and nose masks and disinfectant in their luggage.
3. Hygiene & safety in the accommodation
An equally important aspect, and thus the third element to guarantee your protection on a successful cycling holiday, is compliance with and the guarantee of hygiene and safety measures in the hotels and accommodation. Over the past few months, all hotels on your cycle tour have developed regulations that guarantee that you can relax after a demanding day’s stage with a good feeling and also experience a delightful visit to the restaurant in the evening. The hotel staff will be happy to provide you with all the important details upon arrival. Note: We kindly ask for your understanding if certain areas of the hotel, such as the fitness room or wellness area, are not accessible or only used to a limited extent.
4. Flexible and risk-free cycling holidays
The current climate makes it necessary to make holidays as flexible as possible. We have fixed this as our fourth element. With our Eurobike Complete-Safety-Package, your carefree cycling holiday is 100% guaranteed and your active trip can be cancelled or rebooked free of charge up to four weeks before departure. With these four elements for a safe cycling tour, nothing stands in the way of your protection and hygiene, even during your active tour!
Note on our routes: As soon as the current situation allows, we will start our cycling tours. This can lead to adjustments in the route. There is the possibility that, for example, cross-border train or cable car journeys will be omitted and replaced by an alternative route. Your cycle tour experience is guaranteed during this time and we ask for your understanding if there should be a change to your cycling holiday.